Terms and Conditions of Use

Effective Date: December 18, 2025

This policy outlines the general terms and conditions applicable to accessing and using the PARQRO digital platform, including its website, applications, and related services. These services are provided by PARQRO S.R.L., a Romanian legal entity with its registered office in Brașov, Str. Lemnarilor no. 14, registered with the Trade Register under no. J2025075301009 CUI 52617433 (hereinafter referred to as "PARQRO", "the Provider", "we", "us", or "our").

1. Acceptance of Terms

By accessing, browsing, or using the PARQRO platform ("the Service"), any natural or legal person ("the User") expressly and unequivocally accepts these Terms and Conditions and our Privacy Policy, which is incorporated by reference into this agreement. Should the User disagree with any provision herein, they are obliged to immediately cease using the Service.

2. Eligibility and Legal Capacity

Use of the Service is permitted only to individuals who have reached 18 years of age and possess full legal capacity, in accordance with Romanian law, and to authorized people on behalf of the legal entities duly constituted according to law. By creating an account, the user declares, on their own responsibility, that they meet these conditions.

3. Definitions

• Service: The PARQRO platform, encompassing its website, applications, and related services for managing and displaying contact information via QR codes associated with vehicles. It also facilitates communication between users via secure channels, including WhatsApp, without sharing direct contact details.
• Account: The electronic profile created by the user to access the service.
• Account Owner: The user that is authorized to use the account.
• QR Code: A two-dimensional image generated by the service, representing a unique digital address to contact the owner of the QR code. This also represents the physical print of the two-dimentional generated image.
• QR Page: The unique web page associated with a user, accessible via the QR Code. This page contains user-defined contact details that the account owner configured to display.
• QR Page Consumer: Any entity that accessed a PARQRO QR Page, that either owns an account or not within PARQRO.
• PARQRO Shield: A feature designed to hide the phone numbers of the users through a WhatsApp middleware. It's designed for users with active paid subscriptions and it needs the user to have the WhatsApp service and at least a verified WhatsApp number through PARQRO.

4. Account Creation and Management

To use the Service's advanced features, account creation is necessary. The User is obliged to provide real, complete, and current information. You are solely responsible for maintaining the confidentiality of authentication data and for all activities conducted through your account. By adding a phone number to your account, you warrant that you are the owner of the number or have the explicit legal right to use it and receive communications on it. You agree to keep all account information accurate and up-to-date. Any unauthorized access must be immediately reported to PARQRO by email at security@parqro.com.

5. Permitted Use and Prohibitions

The Service must be used exclusively for its intended purpose and in accordance with all applicable laws. Use of any free or personal subscription plan for large-scale commercial purposes (e.g., applying QR codes to a commercial fleet of more than five vehicles) is strictly prohibited unless explicitly authorized by PARQRO in writing. Its use is strictly prohibited for:

• conducting fraudulent, illegal, discriminatory, or abusive activities;
• transmitting illegal, obscene, pornographic, or defamatory content, or content that infringes on the rights of others;
• distributing unsolicited commercial messages ("spam");
• obscene and threatening messages;
• introducing malicious programs (viruses, Trojans, spyware, etc.);
• unauthorized collection of personal data;
• any other action that could harm, disrupt, or otherwise negatively impact the Service, its infrastructure, its reputation, or other users.

Using the service in the prohibited ways mentioned above may result in blocking specific features (ex. no longer being able to communicate through WhatsApp using PARQRO Shield due to obscene communication) or blocking/disabling the entire account through the related to the email, phone number, IP Address or/and other identifiers. Depending on the severity of the prohibited use, this may also lead to legal actions.

6. User Content, Conduct, and Platform Governance

The User is solely responsible for all content they create, upload, or display on the Service. By posting content, you grant PARQRO a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content as necessary for the operation and provision of the Service.

You agree not to post content or engage in conduct that is detailed under the prohibitions in Section 5. PARQRO does not pre-screen content but reserves the absolute and sole discretion to refuse, edit, or remove any content, or to limit, suspend, or terminate any User account at any time, without prior notice, for any reason, including but not limited to violations of these Terms or any activity that may harm the Service, its reputation, or its users.

7. Subscriptions, Payments, and Right of Withdrawal

PARQRO offers free, Standard, and Premium plans with features and limits as described on our Pricing page. All payments are processed through our third-party processor, Stripe.

• Subscription Term and Renewal: Paid subscriptions are billed in advance on a recurring basis (e.g., monthly or annually). Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account profile or by contacting our support team.
• Price Changes: PARQRO reserves the right to change its subscription fees. We will provide you with reasonable prior notice of any price changes, giving you an opportunity to cancel your subscription before the new price takes effect.
• Payment Failures: If we are unable to process your payment, we may temporarily suspend your paid features until the payment can be processed. If payment is not received within a grace period of three (3) days, your account will be downgraded to the Free plan, which will result in the loss of premium features, including hiding your phone numbers and access to PARQRO Shield.
• Right of Withdrawal: The User has the legal right to withdraw from a new subscription contract within 14 calendar days from the date of conclusion, in accordance with Government Emergency Ordinance no. 34/2014 regarding consumer protection. By using the Service, the User consents to its immediate execution. If the right of withdrawal is exercised after the Service has been significantly used (e.g., QR codes have been created and utilized), PARQRO reserves the right to retain a portion of the payment proportional to the service provided. To request a withdrawal, please contact us at support@parqro.com.

8. Communication with the Support Team

Free users can send one (1) message to the support team per day. Users with an active paid subscription can send up to two (2) messages to the support team daily. PARQRO reserves the right to temporarily or permanently limit communication in cases of abusive use of support channels. Abusive use includes, but is not limited to, sending harassing, threatening, or repetitive messages, or using the support channel for any purpose other than a legitimate request for assistance.

9. Phone Number Visibility

Users with active paid subscriptions can choose whether to hide / display their verified phone numbers on the QR Page. This setting can be configured individually for each QR Page owned.

Free users do not benefit from the option to hide their verified phone number. Any phone number added and verified on a Free account will be publicly visible by default.

Users who do not activate the hiding option assume full responsibility for the exposure of contact details. PARQRO assumes no responsibility for any consequences of any visible phone numbers.

Phone numbers added to the PARQRO Shield feature will never be displayed outside your own account.

10. Third-Party Services and Communication

The Service integrates with and relies on third-party services, including but not limited to Meta (for WhatsApp), Twilio, and Cloudflare. The User acknowledges that the functionality of certain features is dependent on these third parties. PARQRO is not responsible for the availability, actions, or policies of any third-party service.

• Consent to Receive Automated Messages: By providing your phone number, email address or by messaging our Whatsapp middleware, you expressly consent to receive automated transactional messages from PARQRO, including verification codes / links, notifications, service alerts and messages from other users. PARQRO will never ask for any confidential or personal information using these Automated Messages through SMS, Email and WhatsApp.
• Communication Content Disclaimer: When you use features that relay messages from other users (such as PARQRO Shield via WhatsApp), you acknowledge that PARQRO acts solely as a technical intermediary to facilitate communication. PARQRO is not the author or sender of this content, does not moderate it in real-time, and assumes no liability for the content of such communications. We also do not take responsibility for any information that gets shared through these messages. The responsibility for the content rests entirely with the users sending and receiving the messages. The user does have the possibility of blocking users from continuing to message them for any situations they deem necessary.
• Acceptable Use of Communication: The User agrees not to use any communication features, including WhatsApp and SMS, for any purpose that is illegal, harassing, or violates the prohibitions in Section 5 of these Terms.

11. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PARQRO does not guarantee uninterrupted operation, absence of errors, or absolute security. To the maximum extent permitted by law, the Provider will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, good-will, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; or (d) unauthorized access, use, or alteration of your transmissions or content. This includes, without limitation, any harm or damages arising out of user-to-user communications or service interruptions caused by third-party providers like, but not limited to, WhatsApp.

12. Indemnification

You agree to indemnify, defend, and hold harmless PARQRO S.R.L. and its officers, owners, founders, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Service, (b) your violation of these Terms, including your posting of any content that infringes on third-party rights or applicable laws, or (c) your use of a phone number in violation of your warranty in Section 4.

13. Intellectual Property

All content of the PARQRO platform, including but not limited to graphic elements, source code, interface, trademarks, logos, and the generated QR Code images, is the exclusive property of PARQRO S.R.L. The User is granted a limited, non-exclusive, revocable license to use the Service and display the QR Codes solely for the intended purpose while their account is active and in good standing. The User does not acquire any other ownership rights. Content generated by the User remains their property, subject to the license granted to PARQRO in Section 6. The User is responsible for any QR codes they have printed and displayed publicly, and PARQRO disclaims all liability for outdated or inactive QR codes.

14. Applicable Law and Dispute Resolution

This document and any dispute arising from it shall be governed by the laws of Romania, without regard to its conflict of law provisions. The Service is controlled and operated from Romania, and is not intended to subject PARQRO to any other jurisdiction's laws or regulations. Any User accessing the service from outside the European Union does so at their own risk and is responsible for compliance with all local laws. Any legal action or proceeding will be resolved exclusively by the competent courts in the municipality of Brașov. Individual users have the right to appeal to the European Commission's ODR platform (https://ec.europa.eu/consumers/odr) for alternative dispute resolution.

15. Personal Data Protection and Legal Compliance

PARQRO is committed to protecting your privacy. Our data processing practices are governed by Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018. For a detailed explanation of how we collect, use, and protect your personal data, please review our Privacy Policy. By using our Service, you acknowledge that you have read and understood our Privacy Policy.

16. Amendments to Terms

These terms may be updated periodically to reflect changes in our practices or for legal reasons. We will notify you of any material amendments by posting the updated policy on our website and by prompting you to acknowledge the new updates upon logging into your account. We will provide at least 30 days' notice before the changes take effect. Your continued use of the Service after the notice period constitutes your acceptance of the revised terms.

17. Miscellaneous

• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.
• No Waiver: Our failure to enforce any part of these Terms is not a waiver of our right to later enforce that or any other part of these Terms.
• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and PARQRO and supersede all prior or contemporaneous agreements, oral or written, between you and us.
• Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. PARQRO may assign its rights and obligations under these Terms, in whole or in part, to any party at any time without notice.

18. Contact

For any inquiries regarding this document, please contact us by postal mail at: Str. Lemnarilor no. 14, Brașov, Romania or via Email: contact@parqro.com